Faq

You can go by Mijn klantenzone and you can register by make an account. So you can log in and controle you're orders.

Yes, Send us a mail.

When you're transmission is completed, we prepare the file for sending. This always within the deadlines.

The time of Delivery dependet on the chozen product and the buzy production but are between 3 and 7 workdays (unless the supremacy of suppliers)

Transportcosts are the UPS tarifs or lenghts transport and are dependet of the weight and dimensions. Standard is standard sended, this means 3 days, mostly 1 day. There is a tracking number via mail thats be sending when the order left.

Our offices are at Beauvechain and open from 9u00 till 17u00, you can take you're order here.

Format and Resolution

• Decorate Artwork on actual size (netformat) without cropmarks in pdf or tiff with LZW compression. If you're Artwork exceed the actual size of you're program you can do this procentual expl. 10% - 25% - 50% take into account with resolution of used foto's (minimal 75dpi on actual size) and vectorise texts.
• Vectorise used fonts (convert letteromtrekken/outlines)
• Foto's or images that you used has a resolution of minimal 75 dpi on actual size (netformat)

Colors

• Decorate Artwork in CMYK if colorscan be printed. If you have to print one specific color you used PMS values (Pantone Solid Coated). Please declare this when you send you're document.
• Pay attention: If we print the same document on different supports the color can diverge by the composition of the support.

Contourlignes for cutting or mould of forms

• If a document have to be printed of mould expl. A panel than you're Artwork need a contourligne. You have to place the contourligne in a separate layer in a steuncolor that you named CutContour. Out of the contourligne you place a little transperant square.

Send or upload documents

Artwork for products out of the webshop

• You can upload this via a link in the Webshop

Other Artwork

• You can send this per mail if the document isn't to big: studio@backstage-service.be
• You can send you're Artwork via Wetransfer
• You can ask for log in  so you have a personalle map on our ftp server

The delivery time stand by product on the shop.  Once you have placed your order and we have all the elements of your order (print-ready artwork required) we start producing it.  The first day after you have placed your order.   

For products purchased outside our webshop we charge a delivery time of 7 to 10 days depending on the product.  This delivery may be modified if necessary in consultation. 

The time of Delivery dependet on the chozen product and the buzy production but are between 3 and 7 workdays (unless the supremacy of suppliers)

Transportcosts are the UPS tarifs or lenghts transport and are dependet of the weight and dimensions. Standard is standard sended, this means 3 days, mostly 1 day. There is a tracking number via mail thats be sending when the order left.

Download our technical specifications, there you can find all the info for deliver your document correct.

You can always scan your logo and Mail it. We like to draw your logo and design and send you it by mail (this at a cost)

You may of course also make an appointment to come to our offices.

This can obviously at a rate of 15,00 Euros plus 21% VAT per unit time has arrived for 15 minutes.

We have an own installation service that can install your products according to your wishes? Also, we can also take care of the electrical connector assembly is always charged in directing at 45.00 Euro / hour excluding 21% VAT

Please contact us as soon as possible by phone or mail, we will pick up the product and repair or replace, like immediately provide a picture of the damage to make everything faster

Please contact us as soon as possible by phone or mail, we will pick up the product and repair or replace, like immediately provide a picture of the damage to make everything faster

Once the payment is done, have received the appropriate files and the approved order confirmation.

A pressure test can be delivered on requiest for a prise of 6,50 euro/piece excl/21% BTW

Obviously, by each other image there is a price for image processing.

All round, 30 cm placing a ring so you need at all 30 cm a spanfix.

If you wish this, please contact us via mail or phone.

This is currently the Belgian state fixed at 21%.

This can obviously at a rate of 15,00 Euros plus 21% VAT per unit time has arrived for 15 minutes.